Privacy Policy

Last updated: May 7, 2026

This Privacy Policy describes how CARXV, operated by Triduce Ltd ("CARXV", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from carxv.com, or otherwise communicate with us.

By using our website or services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. Who We Are

CARXV is an online retailer of aftermarket automotive accessories. CARXV is operated by Triduce Ltd.

Vehicle brand names, model names, and years shown on our website are used only to describe product compatibility. Unless clearly stated otherwise, our products are aftermarket accessories and are not OEM, genuine factory parts, or officially licensed products from vehicle manufacturers.

2. Information We Collect

We may collect personal information from you when you visit our website, create an account, place an order, contact customer support, subscribe to marketing communications, or interact with our services.

Information You Provide Directly

The information you provide directly may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Account login information
• Customer support messages
• Product reviews or other information you choose to submit

Payment Information

Payments are processed by third-party payment providers. We do not directly store your full credit card or debit card number. Payment providers may collect and process payment details, billing information, and other information necessary to complete your transaction.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website or source
• Time and date of visit
• Shopping cart activity
• Interactions with our website, emails, or advertisements

Information from Third Parties

We may receive information from third-party service providers, including Shopify, payment processors, shipping carriers, analytics providers, advertising partners, and customer service tools.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders
• To arrange shipping and delivery
• To provide order confirmations, shipping updates, and tracking information
• To process returns, refunds, exchanges, and cancellations
• To provide customer support
• To respond to your questions and requests
• To create and manage customer accounts
• To improve our website, products, and services
• To detect, prevent, and investigate fraud, abuse, or security issues
• To comply with legal, tax, accounting, and regulatory obligations
• To send marketing communications, where permitted by law
• To measure and improve advertising performance

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate and improve our website, remember your preferences, understand how visitors use our website, and provide relevant advertising.

Cookies may be used for:

• Website functionality
• Shopping cart and checkout operation
• Account login and security
• Analytics and performance measurement
• Advertising and remarketing
• Fraud prevention

You may set your browser to block or delete cookies. However, some website features, including cart and checkout functions, may not work properly if cookies are disabled.

For information about cookies used by Shopify, you may visit: Shopify Cookie Policy .

5. How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business, provide our services, fulfill orders, or comply with legal obligations.

We may share information with:

• Shopify and other website service providers
• Payment processors
• Shipping carriers and fulfillment partners
• Customer support providers
• Email and communication service providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security service providers
• Professional advisors, such as accountants, lawyers, or auditors
• Government authorities or law enforcement when required by law

We do not sell your personal information for direct monetary payment. However, some privacy laws may define certain advertising or analytics activities as "selling", "sharing", or "targeted advertising". Depending on where you live, you may have the right to opt out of these activities.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, offers, product updates, or other marketing messages.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, shipping, returns, refunds, security, or customer service requests.

8. Security of Your Information

We take reasonable measures to help protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login information confidential. If you believe your account has been accessed without authorization, please contact us immediately.

9. Retention of Personal Information

We retain personal information for as long as necessary to provide our services, fulfill orders, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements and policies.

The length of time we keep your information may vary depending on the type of information, the reason it was collected, and applicable legal or business requirements.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to request a copy of your personal information
• The right to opt out of certain marketing communications
• The right to opt out of certain targeted advertising or sharing activities, where applicable
• The right to withdraw consent, where processing is based on consent

To exercise your privacy rights, please contact us using the contact information listed below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

11. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain uses or disclosures of personal information.

To submit a California privacy request, please contact us at info@carxv.com.

12. International Users

If you access our website from outside the United States, please note that your personal information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

By using our website and services, you understand that your information may be processed outside your country of residence, where privacy laws may differ from those in your country.

13. Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.

14. User-Generated Content

If you submit product reviews, comments, photos, or other user-generated content to our website, that content may be visible to other users or the public.

Please do not include sensitive personal information in public reviews or comments.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page. Your continued use of our website after any changes means you accept the updated Privacy Policy.